Terms and Conditions

These Terms and Conditions (the "Terms") are a binding agreement between you and the company that runs Filumi. By creating an account, buying credits or using Filumi in any way, you accept these Terms. If you do not agree, do not use Filumi.

1. About these Terms

1.1 Who we are

Filumi, available at filumi.ro and its subdomains and applications, is owned and operated by S.C. Digital Garden Global Network S.R.L., a Romanian company with its registered office in Timișoara, Tristan Tzara 17, ap. 3, Romania, registered with the Timiș Trade Register under no. J35/1968/2020, fiscal code RO42823924, share capital 200 RON ("Digital Garden", "we", "us" or "our").

Contact: office@filumi.ro. Data protection requests: gdpr@filumi.ro.

1.2 What you accept

These Terms form one agreement together with:

• the Privacy Policy, which explains how we process personal data;
• the Cookie Policy, which explains how we use cookies and similar technologies;
• any Offer Terms, meaning the specific conditions of the package, credit amount, price, credit validity, storage or promotion shown to you on the website, in the app or at checkout when you buy.

If Offer Terms conflict with these Terms, the Offer Terms apply to that purchase only.

1.3 Definitions

• Filumi or the Platform: the filumi.ro website, its subdomains, web and mobile applications, and all related features.
• Service: the photo-editing features we provide through the Platform, including style suggestions, AI-assisted editing of single photos and sets of photos, previews, adjustments, saved looks, downloads and storage.
• User or you: any person who visits or uses the Platform, with or without an account.
• Customer: a User who buys credits, a package or any other paid feature.
• Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
• Account: the personal area that gives you access to the Service.
• Credits: prepaid units used to request generations or other paid features, as described in the Offer Terms.
• Generation: a new image version produced by the Service at your request, at the resolution you select.
• User Content: any photo, image, inspiration reference, text or other material you upload or submit.
• Results: the images and other output generated or edited by the Service from your User Content.
• Look: a saved style or set of editing preferences linked to your Account.
• Slideshow or Set: an ordered group of photos edited together, for example for a social media carousel or photo dump.
• Third-Party Providers: companies that help us run the Service, such as hosting and storage, AI model, payment, email, analytics and support providers.

1.4 Language

These Terms are available in English and Romanian. For Consumers resident in Romania, the Romanian version prevails. For everyone else, the English version prevails, unless the law of your country requires otherwise.

1.5 How a contract is concluded online

In line with Law no. 365/2002 on electronic commerce, the technical steps to buy are:

• you choose an offer on the website or in the app;
• you log in or create an Account;
• you review the order summary, which shows the offer, the price including taxes, the credits or features included and any other Offer Terms;
• you can correct any errors in your details or your choice before paying, using the back and edit options on the order page;
• you accept these Terms, the Privacy Policy and, where shown, give your consent to immediate supply of digital content (section 4.6);
• you pay through our payment provider;
• we confirm the order on screen and by email. The contract is concluded at this moment.

We store the order details and the version of these Terms that applied at the time. You can ask us for a copy at office@filumi.ro. You can also download or print these Terms from filumi.ro at any time.

You agree that contracts, consents and notices may be made and given electronically, and that our electronic records, including logs, timestamps and order confirmations, may be used as evidence, unless proven otherwise.

1.6 Business customers

If you use Filumi for your business, for example as a creator, agency or company, you confirm that you are authorised to accept these Terms on behalf of that business, and the business is bound by them. Consumer rights described in these Terms, including the right of withdrawal and the consumer exceptions in sections 8 and 11, do not apply to business customers, except where the law requires otherwise. For business customers, our liability is limited as described in section 8.3, and both parties waive the right to claim indirect or consequential losses to the fullest extent allowed by law.

2. Who can use Filumi

2.1 Age and capacity

You may create an Account and buy credits only if you are at least 18 years old, or the age of majority where you live if that is higher, and have the legal capacity to enter into a binding contract. Filumi is not intended for anyone under 16. If we learn that an Account belongs to someone who does not meet these conditions, we may close it.

2.2 Your Account

You must give accurate, current and complete information when you register and keep it up to date. You are responsible for:

• keeping your login details confidential;
• all activity that happens through your Account, whether or not you authorised it;
• telling us immediately at office@filumi.ro if you suspect unauthorised access.

An Account is personal. You may not sell, transfer, share or lend it. We are not liable for any loss caused by someone else using your Account because you did not keep your login details safe.

2.3 Where you use Filumi

Filumi can be accessed worldwide, but the Service is run from the European Union. You are responsible for making sure that your use of Filumi is lawful where you are. You may not use Filumi if you are located in, or are a resident of, a country or region subject to European Union or United Nations sanctions that prohibit us from providing the Service, or if you are on a sanctions list.

2.4 Verification and security checks

To protect you, other users and us, we may at any time ask you to confirm your email address, your identity, your age or your payment method, or run automated security and anti-fraud checks. If you do not complete a check, or if it shows a risk, we may limit or suspend your Account until the issue is resolved. We may also limit the number of Accounts, devices, uploads or Generations per person, payment method or IP address.

2.5 Inactive accounts

If you do not log in for 24 months in a row, we may close your Account. We will warn you by email at least 30 days before. Unused paid credits that are still valid on the closing date are handled as described in section 9.3.

3. The Service

3.1 What Filumi does

Filumi helps you choose a visual style and apply it to one photo or an ordered set of photos, for example a social media carousel. Depending on your offer, you can upload photos and inspiration, receive style suggestions, try a style on one photo, generate edited versions, make basic adjustments, preview and download Results, and save a Look for later.

The exact features, limits, resolutions and storage available to you depend on the Offer Terms you accepted. Filumi is an independent service. It is not affiliated with, endorsed by or sponsored by Instagram, TikTok, Meta, ByteDance or any other social network.

3.2 AI-generated Results

Results are produced automatically by artificial intelligence models, some of them run by Third-Party Providers. By using the Service you understand and accept that:

• Results can vary each time, even with the same photo, Look and settings;
• Results may contain errors, artefacts or unwanted changes, including to faces, skin, hands, text, clothing, objects or backgrounds;
• we aim to change colour, light and mood while preserving people and important details, but we do not guarantee that any Result will match your expectations, an example, a preview or another Result;
• a Result that you consider unsatisfactory is not a technical failure and does not, by itself, entitle you to restored credits or a refund;
• other users may receive similar Results, and we do not grant exclusivity over any style, Look or Result.

You must review every Result before you use or publish it.

3.3 Labels and markings on Results

Results may contain visible or invisible markings, watermarks or metadata showing that they were created or edited with AI, including markings added by our AI model providers or required by law, such as the EU Artificial Intelligence Act. You must not remove, alter or hide these markings. Where the law, or the rules of the platform where you post, require you to disclose that an image was edited or generated with AI, you are responsible for doing so.

3.4 Changes and availability

We may change, improve, add or remove features, AI models, resolutions, file formats and limits at any time, for example to keep the Service secure, lawful or economically viable. If a change materially reduces a paid feature you have already bought and not yet used, you may ask us to restore the affected credits or refund the unused part, as described in section 4.

We do our best to keep Filumi available but do not guarantee uninterrupted or error-free operation. The Service may be unavailable during maintenance, updates, outages of Third-Party Providers, or events outside our control.

3.5 Style suggestions and inspiration images

You may upload inspiration images so that Filumi can suggest a style. You may only upload inspiration images that you are allowed to use for this purpose. Filumi uses them to understand qualities such as colour, light, warmth, contrast and texture; it is not designed to copy another person's work, identity or protected style, and you must not use it for that. Style suggestions are automated proposals, not professional advice, and may not suit every photo.

3.6 First-photo test, previews and resolution

Where offered, you can test a style on one photo before editing the rest of a Set. Approving a test or a preview means you accept that Results for the rest of the Set will follow the same direction, but each photo is processed separately and the Results may differ in detail.

You choose the resolution for each Generation from the options available, for example 2K or 4K. Higher resolutions may use more credits, as shown before processing. Changing the resolution of an existing Result is a new Generation. Previews, thumbnails and the grid view are shown at reduced quality and may not show every detail of the final file.

Basic adjustments, such as brightness, warmth, contrast and crop, are applied without a new Generation where the Service offers them.

3.7 Free, trial and beta features

We may offer free credits, trials, demo tools or features marked as beta, preview or experimental. These are provided for evaluation, may change or end at any time, may have lower quality or availability, and are provided without any commitment or warranty, to the maximum extent allowed by law.

3.8 Support

Support is available by email at office@filumi.ro and, where offered, through the in-app chat. We aim to answer within 3 working days. Support is provided in English and Romanian.

4. Credits, offers and payments

4.1 Offers

We sell access to paid features through packages, credits and other offers. Prices, the number of credits, how many credits each type of Generation or resolution uses, credit validity, storage limits and any other conditions are those shown in the Offer Terms when you buy. Different users may see different offers, prices or promotions depending, for example, on the page, campaign, country, currency or time of purchase. An offer shown to someone else does not entitle you to the same conditions.

The price that applies is the one shown when you confirm your order. We may change prices and offers at any time; changes do not affect orders already confirmed.

4.2 How credits work

• Credits are used when you request a Generation or another paid feature. The number of credits required is shown before processing.
• Credits are used per Generation, not per accepted or finished photo. Requesting another version, or a version at a different resolution, is a new Generation and uses credits again.
• Credits restored after a technical failure are returned to your balance, not paid out in money.
• Credits are not money, have no cash value, cannot be exchanged for cash, transferred to another account, resold or combined with other accounts.
• Credits are valid for the period stated in the Offer Terms. Unless the Offer Terms say otherwise, unused credits expire when your Account is closed or deleted.
• Promotional or free credits may have shorter validity and extra conditions, and can be withdrawn if obtained through misuse.

4.3 Technical failures

If a Generation fails because of a technical error on our side or on the side of our Third-Party Providers, and no Result is delivered, the credits used for it are restored. A delivered Result you are unhappy with is not a technical failure (see section 3.2). We decide whether a technical failure occurred based on our system records.

4.4 Payment

Payments are processed by third-party payment providers. We do not see or store your full card details. Prices may be shown in different currencies and include VAT or other taxes where applicable; your bank may charge conversion or other fees, for which we are not responsible. You confirm that you are authorised to use the payment method you provide. If a payment fails, is reversed or is charged back, we may suspend paid features and remove the related credits.

The contract for a purchase is concluded when we confirm your order on screen or by email. We may refuse or cancel an order in case of a pricing error, suspected fraud or if we cannot provide the Service, and will refund any amount already paid for it.

4.5 Discount codes and promotions

Discount codes and promotions apply only under their own conditions, may not be combined unless stated, and may be cancelled if used improperly.

4.6 Right of withdrawal (Consumers)

If you are a Consumer in the European Union, you normally have a 14-day right to withdraw from a distance contract. Credits and Results are digital content supplied immediately. Before you buy, we ask for your express consent to start supplying the digital content immediately and your acknowledgement that you lose your right of withdrawal once supply has started. Supply starts when credits are added to your Account.

If you have not used any of the credits from a purchase, you may still ask for a refund within 14 days of purchase by writing to office@filumi.ro. Once you have used any credit from that purchase, it cannot be refunded, except where the law requires otherwise.

4.7 Refunds

Except as stated in this section or required by law, payments are final and non-refundable, including for unused or expired credits and for Results you did not like. Where we refund, we use the original payment method. Nothing in these Terms limits any mandatory rights you have as a Consumer under the law of your country of residence.

4.8 Invoices and taxes

We issue an invoice or receipt for each purchase, sent electronically to the email address linked to your Account or available in your Account. You are responsible for providing correct billing details; we cannot change invoices already issued except where the law allows. VAT is charged according to the rules of the country where you live or your business is registered. Business customers in the European Union who provide a valid VAT number may be invoiced without VAT under the reverse-charge rules, where applicable. You are responsible for any taxes, duties or fees you owe in your own country that we are not required to collect.

4.9 Chargebacks and payment disputes

Please contact us before disputing a payment with your bank. If you start a chargeback or payment dispute, we may suspend your Account and remove the credits from the disputed purchase while it is reviewed. If the dispute is decided in our favour, or is found to be unjustified, you remain liable for the amount owed and any reasonable costs we incur, to the extent the law allows.

4.10 Pricing errors

If an offer is shown with an obvious error, for example a price clearly far below its normal value because of a technical or typing mistake, we may cancel the order, even after confirmation, and refund any amount paid. We will tell you as soon as we notice the error.

4.11 Recurring offers

If we introduce subscriptions or other recurring offers, their price, renewal period, cancellation method and any trial conditions will be shown clearly before you buy. Recurring payments are taken only with your express agreement, and you will be able to cancel renewal at any time from your Account, with effect from the end of the current period.

4.12 Order in which credits are used

Unless the Offer Terms say otherwise, credits that expire soonest are used first, and promotional or free credits are used before paid credits.

5. Your content and how you may use Filumi

5.1 You keep ownership

You keep whatever rights you have in your User Content. As between you and us, and to the extent the law allows, you may use your Results for personal and commercial purposes, including posting them on social media. You understand that AI-generated or AI-edited images may not be protected by copyright in some countries, and we make no promise that they are.

5.2 Licence you give us

You grant us a worldwide, non-exclusive, royalty-free licence, for as long as we store the content, to host, store, copy, process, analyse, transform, transmit and display your User Content and Results only as needed to provide, secure and support the Service. This includes sending them to Third-Party Providers that process them on our behalf, such as our storage and AI model providers.

We will not use your User Content or Results in our marketing, advertising or public examples without your separate, express permission. We do not sell your photos.

5.3 Your promises about content

You are solely responsible for your User Content and for how you use Results. Each time you upload content, you confirm that:

• you own it or have all the rights, licences and permissions needed to upload and edit it;
• every identifiable person in it has given you their consent to upload it and have it edited, where consent is required;
• for any minor shown, you are their parent or legal guardian or have that person's consent;
• uploading and editing it does not infringe anyone's copyright, trademark, image, privacy, data protection or other rights, and does not break any law.

5.4 What you must not do

You must not use Filumi, directly or through others, to:

• create, upload or share sexual or nude content of any kind, or any content that sexualises, exploits or endangers minors;
• create intimate or compromising images of real people without their consent, or deepfakes intended to deceive, harass, defame or impersonate anyone;
• change a person's identity, face, body or apparent age in a way that is misleading or harmful to them;
• upload or create content that is illegal, hateful, violent, harassing, defamatory or that promotes self-harm or terrorism;
• infringe intellectual property or privacy rights, or use photos of other people without permission;
• create fake documents, identity photos or evidence, or commit fraud;
• use Filumi for surveillance, facial recognition or identifying people;
• reverse-engineer, scrape, copy, resell or build a competing product from the Service, or access it with bots or automated means we have not authorised;
• interfere with or overload the Service, bypass limits or security, or abuse credits, refunds, promotions or free offers, including by creating multiple accounts;
• break any applicable law or the policies of our Third-Party Providers that apply to the Service.

5.5 Moderation and reports

We may, but are not obliged to, check, filter, block or remove User Content and Results, and refuse requests, that we reasonably believe break these Terms or the law. Our AI model providers may also automatically block certain requests. Credits used for a request blocked because it broke these rules are not restored.

Anyone can report content or behaviour they believe is illegal or breaks these Terms by writing to office@filumi.ro, with a clear explanation, the location of the content where possible, and their contact details. We will review reports diligently and may inform the user concerned of our decision and how to contest it.

5.6 Feedback

If you send us ideas or feedback about Filumi, we may use them freely, without any obligation or payment to you.

5.7 Posting Results on social media

When you post Results on Instagram, TikTok or any other platform, you do so under that platform's rules and at your own responsibility. You are responsible for following those rules, including any rules on AI-generated content, branded content, advertising disclosure and the rights of people shown. We are not responsible if a platform limits, removes or labels your content or suspends your account. If you use Results in advertising or for a client, you are responsible for any consents, licences and disclosures needed.

5.8 How we decide on reports and how to contest

When we receive a report under section 5.5, or detect a possible breach ourselves, we may:

• remove or disable access to content;
• block a request or a Generation;
• limit features, suspend or close an Account;
• keep relevant data as evidence, where the law allows.

We decide in a timely, careful and objective way, and may use automated tools to detect possible breaches. Where required by law, we will send the user concerned a statement of reasons explaining what we did, why, and how to contest it. You can contest any such decision within 6 months by writing to office@filumi.ro; a person, not only an automated system, will review your complaint, and we will tell you the result. If you are in the European Union, you may also use a certified out-of-court dispute settlement body or go to court.

We may suspend for a reasonable period, after a prior warning, users who often submit illegal content or obviously unfounded reports or complaints.

5.9 Authorities and serious harm

We cooperate with competent authorities as the law requires. If we become aware of information giving rise to a suspicion that a crime threatening the life or safety of a person has taken place, is taking place or is likely to take place, we will inform the competent authorities. Content involving the sexual abuse or exploitation of children will be reported to the relevant authorities and organisations.

6. Storage, deletion and international use

6.1 Where your files are stored

User Content and Results are stored on servers located in the European Union, operated by our hosting and storage providers. To generate Results, your images may be processed temporarily by AI model providers, which may be located outside the European Union, under the safeguards described in the Privacy Policy.

6.2 How long we keep files

Each uploaded file is stored for 12 months from the date it was uploaded. Each Result is stored for 12 months from the date it was generated. After that period the file is permanently deleted, without further notice, together with any Result or preview that depends on it, unless the Offer Terms state a different period. A file may be deleted sooner if you delete it, if you close your Account, or if we remove it under section 5.5 or section 9.

Saved Looks and Account settings are kept while your Account is active.

6.3 Keep your own copies

Filumi is an editing service, not a backup or archive service. You are responsible for downloading and keeping copies of any User Content and Results you want to keep. We are not liable for the loss of files deleted at the end of the storage period, deleted by you, or deleted as allowed by these Terms. Files that have been permanently deleted cannot be recovered.

6.4 Processing of files

To provide the Service, files may be resized, compressed, converted to other formats, have metadata removed or added, and be stored at the resolution generated. Downloads are provided in the formats and resolutions offered by the Service at the time.

6.5 Users outside the European Union

Filumi is operated from Romania, and your data is stored in the European Union. If you use Filumi from outside the European Union, you understand that your data, including your photos, will be transferred to, stored and processed in the European Union and, where needed to provide the Service, in other countries as described in the Privacy Policy. Data protection laws there may differ from those in your country. You remain responsible for complying with the laws of your country when you upload content and use Results.

6.6 Deleting files and closing your Account

You can delete individual files, Sets and Results from your Account at any time. Deleted files are removed from active systems promptly and cannot be restored by us. Deleting a file does not restore the credits used to edit it. If you close your Account, all your files, Results and saved Looks are deleted, except data we must keep by law, as described in the Privacy Policy.

6.7 Backups

We may keep backup copies for security and disaster recovery. Backups are not a service for you, cannot be used to restore your files on request, and are overwritten in the normal backup cycle, within 30 days.

6.8 Storage limits

Your offer may limit the number or size of files you can upload or keep, the number of photos per Set, or the total storage space. These limits are shown in the Offer Terms or in the app. If you reach a limit, you may not be able to upload more files until you delete some or choose another offer. Files larger than the accepted size or in unsupported formats may be refused or converted.

7. Intellectual property and third parties

7.1 Our rights

The Platform and everything in it, except User Content, belongs to us or our licensors. This includes the Filumi name and logo, trademarks, software, design, interface, texts, style presets, Looks we create, graphics and documentation. We give you a limited, personal, non-exclusive, non-transferable, revocable right to use the Service under these Terms. You may not copy, modify, distribute, sell or exploit any part of the Platform without our written consent.

7.2 Copyright and image-rights complaints

If you believe that content on Filumi infringes your copyright, image rights or privacy, send a complaint to office@filumi.ro or to our registered office, with your contact details, a description of the right concerned, the content concerned, and a statement that the complaint is made in good faith. We may remove the content and inform the user concerned. We may close the Accounts of repeat infringers.

7.3 Third-Party Providers and links

We rely on Third-Party Providers for hosting and storage, AI image processing, payments, email, analytics, customer support and other functions. The Service may also link to third-party websites and social networks. We are not responsible for third-party websites, services or content we do not control, and your use of them is governed by their own terms. We may change our Third-Party Providers at any time.

7.4 Third-party trademarks

Names such as Instagram, TikTok, Facebook or Google are trademarks of their owners. We mention them only to describe where Results can be used or which services we rely on. This does not imply any partnership or endorsement.

7.5 Third-party software

The Platform may include open-source or third-party software components, which are licensed under their own terms. Nothing in these Terms limits your rights under those licences.

8. Liability

8.1 Service provided "as is"

To the maximum extent permitted by law, the Service and all Results are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of fitness for a particular purpose, quality, accuracy, non-infringement or uninterrupted availability. We do not guarantee any particular look, engagement, followers, reach, sales or other outcome from using Results.

8.2 What we are not liable for

To the maximum extent permitted by law, we are not liable for:

• indirect, incidental, special or consequential losses, or loss of profit, revenue, business, opportunity, reputation, followers or data;
• the content of Results, or any use you make of them, including publishing them;
• User Content and any claim that it infringes someone's rights;
• files deleted at the end of the storage period, by you, or as allowed by these Terms;
• interruptions, delays, errors or data loss caused by Third-Party Providers, internet networks, your device or software, or events outside our reasonable control;
• unauthorised access to your Account caused by your failure to protect your login details;
• decisions taken by social networks or other platforms about content you post.

8.3 Maximum liability

To the maximum extent permitted by law, our total liability to you for all claims arising from or related to Filumi in any 12-month period is limited to the amount you paid us during the 12 months before the event giving rise to the claim. If you have not paid us anything, our total liability is limited to 50 euros.

8.4 What we do not exclude

Nothing in these Terms excludes or limits our liability where this cannot be excluded or limited by law, including liability for intentional misconduct or gross negligence, for death or personal injury caused by our negligence, for fraud, or under mandatory consumer protection rules that apply to you.

8.5 Your responsibility to us

To the extent permitted by law, you agree to indemnify and hold harmless Digital Garden, its managers, employees and partners against any claims, losses, damages, fines, costs and expenses, including reasonable legal fees, arising from your User Content, your use of Results, your breach of these Terms or of the law, or your infringement of any third party's rights. If you are a Consumer, this applies only to the extent you are at fault.

8.6 Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, epidemics, power or internet outages, cyberattacks, failures of Third-Party Providers, strikes, or actions of public authorities.

8.7 Previews, examples and marketing images

Examples, before-and-after images, demonstrations and style samples shown on our website, in ads or on social media illustrate what the Service can do. They are not a promise that your Results will look the same, because Results depend on your photos, settings and the AI models used.

8.8 Free and beta features

For free credits, trials and beta features, and to the extent the law allows, we have no liability beyond what cannot be excluded under section 8.4.

8.9 Your devices and connection

You are responsible for the devices, software and internet connection you use to access Filumi, and for protecting them against viruses and unauthorised access. We are not responsible for incompatibility with your device, browser or operating system.

9. Suspension and closing an Account

9.1 Closing by you

You may stop using Filumi and close your Account at any time from your Account settings or by writing to office@filumi.ro. Closing your Account deletes your files and unused credits, which are not refunded except as stated in section 4.

9.2 Suspension or closing by us

We may suspend, restrict or close your Account, remove content, or refuse service, with or without notice, if we reasonably believe that you broke these Terms or the law, created a risk for other users, us or third parties, used fraudulent payment methods, or if we are required to do so by law or by an authority. If we close your Account because of a breach, unused credits are forfeited and not refunded, to the extent the law allows.

Where required by law, we will tell you the reasons for our decision. You may contest it within 14 days by writing to office@filumi.ro.

We may also stop offering Filumi altogether. In that case we will give at least 30 days' notice where possible and refund the value of unused, unexpired paid credits.

9.3 What happens when an Account is closed

When an Account is closed for any reason:

• your right to use the Service ends;
• your files, Results and saved Looks are deleted, so download anything you want to keep before closing;
• unused credits are cancelled. They are refunded only if we close the Account without any fault on your side, for example because we stop offering Filumi, or where the law requires a refund;
• amounts you owe us remain payable.

9.4 Clauses that survive

Sections that by their nature should continue after the contract ends remain in force, including those on licences already granted for content already processed, payments owed, intellectual property, liability, indemnity, governing law and disputes.

10. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to the Service, the law or our business. The updated version is published on filumi.ro with its effective date. For material changes, we will notify registered users by email or in the app at least 15 days before they take effect, unless the change is required by law or for security reasons. If you do not agree, you may stop using Filumi and close your Account before the changes take effect. Continued use after that date means you accept the updated Terms. Purchases already made remain subject to the Offer Terms accepted at the time.

11. Governing law and disputes

These Terms are governed by Romanian law. If you are a Consumer, you also keep the protection of the mandatory rules of the country where you live.

Please contact us first at office@filumi.ro; we will try to resolve any complaint amicably within 30 days. Consumers in Romania may also contact the National Authority for Consumer Protection (ANPC). If a dispute cannot be resolved amicably, it will be settled by the competent courts in Timișoara, Romania. If you are a Consumer, you may also bring proceedings in the courts of your country of residence where the law gives you that right.

These Terms are complemented by applicable Romanian and EU law, including the Civil Code (Law no. 287/2009), Law no. 365/2002 on electronic commerce, Government Emergency Ordinance no. 34/2014 on consumer rights in distance contracts, Law no. 363/2007 on unfair commercial practices, and Regulation (EU) 2016/679 (GDPR).

12. General provisions

• Whole agreement. These Terms, the Privacy Policy, the Cookie Policy and the Offer Terms are the entire agreement between you and us about Filumi.
• Severability. If a provision is found invalid or unenforceable, it is limited to the minimum extent necessary and the rest remains in force.
• No waiver. If we do not enforce a right immediately, we do not give it up.
• Assignment. You may not transfer your rights under these Terms. We may transfer our rights and obligations to another company, for example in a merger or sale of the business, provided your rights are not reduced.
• Notices. We may contact you at the email address linked to your Account. Messages sent there are considered received.
• Interpretation. Headings are for convenience only. Words such as "including" and "for example" do not limit the meaning of what comes before them.
• Independent parties. Nothing in these Terms creates a partnership, employment or agency relationship between you and us.
• Third parties. No one other than you and us has any right to enforce these Terms.
• Effective date. This version applies from the date shown at the top of these Terms.

13. Data protection

We process personal data as described in our Privacy Policy, as data controller. For the people who appear in photos you upload, you decide which photos to upload and for what purpose. You are responsible for having a lawful basis to do so, for example their consent, unless you use Filumi purely for personal or household purposes. We process those photos on your instructions only to provide the Service. If a person shown in a photo contacts us, we may delete the photo and inform you.

14. Complaints

You can send any complaint about the Service, a purchase or a decision we took to office@filumi.ro, with your Account email, a description of the issue and any order number. We will confirm receipt and reply on the merits within 30 days. For complex cases we may extend this by up to 15 days, and we will tell you why.

If you are a Consumer in Romania and are not satisfied with our reply, you may contact the National Authority for Consumer Protection (ANPC) or an alternative dispute resolution entity approved by it. Consumers elsewhere in the EU may also use the out-of-court bodies or the European Consumer Centre in their country. Using these options does not affect your right to go to court.

15. Contact

S.C. Digital Garden Global Network S.R.L. Timișoara, Tristan Tzara 17, ap. 3, Romania Trade Register no. J35/1968/2020 · Fiscal code RO42823924 Email: office@filumi.ro · Data protection: gdpr@filumi.ro